Terms of service

Last updated: October 5, 2026

1. What we do

Tech Rescue provides in-home help with everyday technology: setting up and fixing phones, computers, Wi-Fi, TVs, printers, accounts and smart home devices, plus lessons and scam cleanup. We don't do hardware repairs such as replacing cracked screens or recovering data from broken drives. If you need those, we'll point you to someone who does.

2. Booking

Sending a request doesn't book a visit. We'll call you to confirm the time and give you a price estimate. If you're booking for someone else, please make sure they agree to the visit and that an adult will be home.

3. Prices and payment

• A home visit is $89 and includes the first hour. After that, extra time is $59 per hour, billed in 15-minute blocks.
• We'll ask you before going past the first hour.
• There is no travel fee within our service area.
• You pay at the end of the visit by card, cash or check, or by card over the phone if someone else booked for you.
• Anything you decide to buy (a new router, cables, software or subscriptions) you buy yourself, directly from the seller.

4. "No fix, no fee"

If we can't fix the problem you booked us for, you don't pay for the visit. If we fix part of it, or fix other things you ask about during the visit, we'll agree on a fair price with you before you pay.

5. Cancelling or rescheduling

Plans change, and that's fine. Please let us know as early as you can, ideally at least 2 hours before your visit. There's no charge for rescheduling.

6. Your devices and data

• Please back up anything important before your visit if you can. If you can't, tell us and we'll help you do it first.
• We take care with your things, but technology can fail without warning. We aren't responsible for data loss or device problems that weren't caused by our own carelessness.
• You confirm that the devices and accounts we work on are yours, or that you have permission to let us work on them.
• You type your own passwords. We don't keep copies of your passwords or personal files.

7. If something isn't right

If the problem we fixed comes back within 7 days, call us and we'll come back to look at that same problem at no charge. If you're unhappy for any other reason, tell us and we'll do our best to make it right.

8. Our responsibility

To the extent the law allows, our total responsibility for any claim related to a visit is limited to the amount you paid for that visit.

9. Changes to these terms

We may update these terms from time to time. The version on this page on the day of your visit is the one that applies.

10. Contact

Tech Rescue · Gretna, Nebraska · (402) 819-9992 · hello@gettechrescue.com